Last updated: October 8, 2026.
Our Promise
We want you to be happy with your Divido. order. If something arrives damaged, defective, or incorrect, we'll make it right.
Damaged or Defective Items
If your order arrives damaged, defective, or missing pieces, contact us within 48 hours of delivery at [support email] with your order number and a photo of the issue. We'll send a replacement or issue a partial/full refund — your choice. Please note that these time estimates might increase during busy seasons and/or holidays.
Wrong or Incorrect Item
If you received the wrong product or set, contact us within 48 hours of delivery with your order number and a photo. We'll do our best to provide a proper solution. Please note that these time estimates might increase during busy seasons and/or holidays.
Change of Mind
Because each order is custom-packed and shipped internationally, we're currently unable to accept returns for change-of-mind purchases. Please review the size, quantity, and specifications on the product page carefully before ordering, especially the Size & Fit section.
Refund Timeline
Once a refund is approved, we hope to process it within 5-10 business days to your original payment method. Your bank or card provider may take additional time to show the refund. Please note that these time estimates might increase during busy seasons and/or holidays.
How to Request a Refund or Replacement
- Email [support email] with your order number
- Include photos showing the issue
- We'll do our best to respond within 2-3 business days with next steps
Shipping Costs
Original shipping costs are non-refundable, except in cases where we made an error or the item arrived damaged/defective.
Order Cancellations
Orders can be cancelled for a full refund only before they've been processed for shipping. Once an order has shipped, it cannot be cancelled.